We accept payment by Visa, Mastercard, American Express, Paypal and Atome.

We aim to process your order within the next working day, excluding public holidays and weekends.

Your order will reach you within 3 to 5 working days from the day of your purchase, if you are delivering to Singapore.

For international orders, please allow 10 to 14 working days for delivery.

If your order is taking too long or you have any queries, drop us an email with your order number at customerservice@rawbought.com or WhatsApp us at +65 8725 6066 and we will get in touch with you within 1-2 business days.

Once you’ve completed your purchase, you will receive an email confirming the details of your order. You will then receive a follow up email once your order has been shipped, including a link that will direct you to the tracking information of your order.

If you need any clarification or support, please drop us an email at customerservice@rawbought.com, and we will assist you as soon as we can.

We aim to process orders as quickly as possible, so, unfortunately, we cannot change or cancel orders once they have been placed. Please double-check the information you provide us before you check out.

If you still need to change or cancel your order, we can process it as a return and refund after it has been delivered to us.

We offer a Standard courier service. This service is FREE of charge for all local deliveries within Singapore. Delivery time is 3 – 5 working days upon dispatch of the parcels via our delivery partner.

If you’d like to self-collect your orders on weekdays, please drop us an email or WhatsApp us with your order number as soon as you’ve placed your order, and we will get in touch with you.

For international orders, please allow 10 – 14 days for delivery.

If your order is taking too long or you have any queries, drop us an email with your invoice number at
customerservice@rawbought.com or WhatsApp us at +65 8725 6066 and we will get in touch with you.

If you need any clarification or support please email customerservice@rawbought.com.

As part of our sustainable practices, we only stock small quantities of our items, and restock only when needed. Please get in touch with us at customerservice@rawbought.com to enquire about the style you wish to purchase, and we will assist you further.

All customs duties, import charges and taxes may be charged when your order arrives in your destination country. These charges should be paid by the recipient. Please contact your local customs office for current charges.

MALAYSIA - $10 - Estimate 7 Working Days
HONG KONG- $15 - Estimate 7 Working Days
TAIWAN - $15 - Estimate 7 Working Days
INDONESIA - $15 - Estimate 7 Working Days
THAILAND - $20 - Estimate 7 Working Days
PHILIPPINES - $20 - Estimate 7 Working Days
ALL OTHER COUNTRIES - $20 - Estimate 10-14 Working Days

Free delivery on all orders above $50.

If you are unable to finish your purchase due to technical issues, please get in touch with us at customerservice@rawbought.com with your order details, your device information and a description of the issue you’re facing and we will get in touch as soon as we can to assist you.

All our items come in a wide range of sizes, from XS to XXXL.

We really hope you’ll love our sleepwear as soon as you get them, but if for any reason you are not completely satisfied with what you have received, we have a 14-day return policy.

Drop us an email at customerservice@rawbought.com within 14 days of receiving your item and we will arrange for a dropoff of the item you wish to return (either to dropoff the item at one of your nearest PUDO points or dropoff at our office).

Do note that the pieces must be unwashed, unworn and with original packaging and tags attached.

We do not issue refunds for undamaged sales, discounted or promotional items, underwear, eye masks, headbands and blankets.

We do not issue refunds for items under the Outlet section.

For regular-priced items (i.e. not discounted, not on sale, not on promotion), we can issue refunds back to your payment method used (except for Atome), or as store credit.

At this point, we are unable to arrange for a return service on international orders, and can only offer refunds and returns for local (Singapore) orders.

Of course! Simply drop us an email at customerservice@rawbought.com or WhatsApp us at +65 8725 6066 within 14 days with the following details:

1. Order number
2. Item that you’d like to exchange and the new size/colour that you’d like to exchange it for
3. Photos of item in original condition, unstained, undamaged with original tags still attached.

We will then get in touch to arrange a dropoff and exchange of your item (either to dropoff the item at one of your nearest PUDO points or do a 1-on-1 exchange at our office). We will send you your new item upon receiving your old items.

We do not offer exchanges for underwear, eye masks, headbands and blankets for hygiene reasons.

At this point, we are unable to arrange for a return service on international orders, and can only offer exchanges for local (Singapore) orders.

We can only process exchanges for items for different colours and sizes in the same style.

If you would like to exchange your items for another style, we can process it as a return, and you can place a new order on our website for your preferred style.

Yes, we do! Add on gift wrapping to any order for just $5.

If you would like to add a personalised message to your regular order, please include it under the Notes section when you check out. We will include it as a handwritten note with your purchase. 

Please get in touch with us at customerservice@rawbought.com with details of your bulk order and we will assist you further. 

Thank you for thinking of us for your special day! We only offer customisation for bulk orders for now, but we might open customisation options during seasonal promotions, so please keep an eye out on our channels!

Yes, we do! You can head here to purchase a gift card for your loved one. Choose your preferred amount and include a personalised message to accompany the gift card and we will schedule the gift card to be emailed to your recipient on your chosen date. Our gift cards can only be redeemed on purchases made on rawbought.com

We do not offer refunds for the purchase of gift cards. Please head here to read the full terms and conditions.

No, you can only buy 1 gift card at a time, to be sent to one recipient only.

No, we currently don’t allow gift cards to be purchased using Atome. Please use Stripe or Paypal to do so instead.